As I continued my reading today of Schein’s text on process consultation, I discovered that my experience the other day was actually considered to be a form of active inquiry (?). Perhaps I was in effect building the client’s trust and gaining their confidence without knowing it in order to get the full story. Which, as Schein suggests in chapter 3, is a good way to get the true story from the client. As mentioned in the blog written yesterday, if I had truly taken what the client said in the beginning at face value I would have provided assistance in a very ineffective direction. Perhaps it could be labeled as “exploratory diagnostic inquiry” as mentioned on page 46? He essentially seems to say that we look for feelings and reactions and continue to question until the full story has been provided….As I read somewhere, at the moment where exactly escapes me, “sometimes, no matter our wisdom, we must humble ourselves to what we don’t know or haven’t yet discovered.”
September 15, 2012
Readings reveal a name for my experience?